Setup guides
Instructions and documents for getting started.
Warranty
Coverage and registration information.
FAQs
Answers to common product and service questions.
Troubleshooting
Steps to help resolve common issues.
Replacement filters
Find maintenance and filter guidance.
Contact support
Reach out to the PURWTR team.
What to expect before, during, and after install
Every PURWTR whole-home filtration installation follows a 5-step gated milestone workflow with a licensed local plumber, timestamped photos, and on-site water testing.
Delivery confirmation photo
Once your PURWTR system arrives at your home, upload or confirm the delivery photo via your text link to unlock agreement signing.
Digital installation agreement
Review and e-sign your homeowner installation agreement to release your job for licensed local plumber scheduling.
Licensed plumber arrival & install
An independent, licensed, and insured plumber verifies packaging, confirms components, and captures step-by-step installation progress photos.
On-site water test & glass photo
Your plumber flushes the system, photographs a clear glass water sample, and records before-and-after meter readings (pH, TDS, conductivity, salinity, temperature).
Homeowner digital sign-off
Complete your dated digital sign-off on-site once you are satisfied with the installation to activate your post-install warranty window.
6-month filter care for every PURWTR tier
Homeowners receive an automated 6-month filter replacement reminder with one-click reorder and optional licensed plumber dispatch. Filter subscription pricing is TBD.
Base Tier · $3,000
iSpring WGB32B
Whole-home 3-stage filtration unit installed at your main water line by a licensed local plumber.
Mid Tier · $4,500
TBDAquasana Rhino
Whole-home filtration system with professional local installation and scheduled 6-month filter care.
Premium Tier · $6,000
TBDSpringWell CF (+ salt-free conditioner)
Whole-home tank filtration paired with a salt-free conditioner, installed and tested on-site.
Warranty & Protection
Every system includes manufacturer hardware coverage plus a PURWTR installation labor warranty (60–90 days, terms TBD). After your digital installation sign-off, your homeowner warranty window opens so you can report any installation issue directly to our support team.
Troubleshooting & Service Dispatch
Experiencing a water pressure change, fitting drip, or scheduling question? Use your system bypass valve if needed and message our support team with your installation address.
Common product and service questions
What whole-home filtration systems and price tiers does PURWTR support?
PURWTR offers three whole-home filtration tiers with professional installation by a licensed local plumber: Base at $3,000 (iSpring WGB32B), Mid at $4,500 (proposed Aquasana Rhino — TBD confirmation), and Premium at $6,000 (proposed SpringWell CF with salt-free conditioner — TBD confirmation).
How does the gated installation milestone workflow work?
Every installation follows a timestamped 5-step milestone chain: (1) Delivery confirmation photo, (2) Digital agreement signature, (3) Licensed plumber arrival and installation photos, (4) Before-and-after on-site water test readings (TDS, pH, conductivity, salinity, temperature) plus a glass water sample photo, and (5) Homeowner digital sign-off.
How often do filters need replacement and how do I reorder?
We send an automatic 6-month filter reorder reminder email with one-click reorder and optional licensed plumber dispatch. Filter subscription and replacement pricing is currently TBD.
What warranty coverage is included with my PURWTR installation?
Your system includes manufacturer hardware coverage plus a PURWTR installation labor warranty (60–90 days, final terms TBD). After homeowner sign-off, you have a dedicated warranty window to report any installation issues directly to our team.
What should I do if I notice a pressure drop or leak after installation?
First, check if your system bypass valve is fully in the service position and inspect visible fittings near the main shut-off valve. If you see any active leak, place the system in bypass mode and contact support@purwtr.com immediately to open a warranty service ticket with your installer.
How does the Refer-a-Neighbor credit work?
When you refer a neighbor to PURWTR, you receive a $100 credit and your friend receives $100 off their whole-home filtration system. Referral credits can also be applied toward purchasing a system.