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Find support for installation, everyday use, replacement filters, warranties, and more.
Setup guides
Instructions and documents for getting started.
Warranty
60–90 day labor coverage (TBD) and registration information.
FAQs
Answers to common product and service questions.
Troubleshooting
Steps to help resolve common installation or flow issues.
Replacement filters
Find 6–12 month maintenance and filter guidance (pricing TBD).
Contact support
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Straightforward answers about PURWTR.
What whole-home system tiers and prices does PURWTR offer?
PURWTR offers three whole-home tiers with professional installation included: Base Tier at $3,000 (iSpring WGB32B), Mid Tier at $4,500 (proposed Aquasana Rhino — final model confirmation TBD), and Premium Tier at $6,000 (proposed SpringWell CF — final model confirmation TBD). Filter replacement plan pricing and swap intervals (6–12 months) are TBD.
Do you make specific contaminant removal or medical claims?
No. PURWTR focuses on cleaner-tasting water at every tap, whole-home filtration at your main water line, and verified installation by licensed local plumbers. Product-specific contaminant performance statements will only be published with certified test documentation.
Who installs my PURWTR system and how is quality verified?
Every system is installed by an independent, state-licensed plumber carrying at least $1M in general liability insurance. Installers follow a mandatory 11-step mobile checklist with geotagged, timestamped photos (verified within 150 meters of your address), a before-and-after 5-parameter water test, and your digital completion sign-off.
How does the homeowner text-link milestone chain work?
Your order progresses through four gated steps via secure text links: (1) Delivery confirmation photo, (2) Customer agreement e-signature, (3) Scheduled installation with live photo updates, and (4) Post-install water test review and digital sign-off.
What is measured during the before-and-after water test?
Installers and sales consultants use an Apera PC60 meter to record five parameters before and after filtration: pH, conductivity, TDS (Total Dissolved Solids), salinity, and temperature, alongside a photograph of a clear glass of water run from your tap.
What warranty covers the installation and hardware?
Installation workmanship is covered by our labor warranty window of 60–90 days (exact duration and terms TBD) starting at completion sign-off. Claims within the labor window dispatch a $0 callback job. Hardware is covered by the applicable manufacturer warranty handoff (terms TBD).
How do customer reviews work after installation?
Immediately after installation sign-off, every completed customer receives the exact same review link via text message. PURWTR does not use sentiment gating—every customer is invited equally to share honest feedback in compliance with FTC rules and Google review policies.
How does the Refer-a-Neighbor program work?
When you refer a friend or neighbor using your PURWTR referral code, your friend receives $100 off their system and you earn a $100 PURWTR credit once their paid order is installed. You can sign up and share your code even before purchasing a system.
What do Affiliates, Influencers, and Clippers earn?
Influencers earn flat commissions per paid and installed order: $250 on the Base Tier ($3,000), $500 on the Mid Tier ($4,500), and $750 on the Premium Tier ($6,000) (tier mapping confirmation TBD). Clippers earn $1 per 1,000 views after reaching a 2,000-view minimum on approved clips.