Returns, Refunds & Cancellation Policy

1. Three-day right to cancel (in-home and off-premises sales)

If you buy a system for $25 or more (or $130 or more for a sale at a temporary location) during a sale made at your home or another place that is not our permanent place of business, you may cancel without penalty or obligation within three business days from the date of the transaction, under the FTC Cooling-Off Rule. South Carolina home solicitation law gives a similar three business day right; where the laws differ, the one more protective of you applies.

You will receive a written Notice of Cancellation with your contract. To cancel, sign and date that notice, or send any written notice, to [TBD: legal entity name], [TBD: registered business mailing address], or email support@purwtr.com, no later than midnight of the third business day after the sale.

We will refund all payments and return any trade-in within 10 business days of receiving your cancellation, and cancel any security interest. We will not begin installation during the cancellation period unless you request it in a signed emergency waiver where the law allows.

2. Online orders before installation

You may cancel an online system order at any time before installation is scheduled to begin for a full refund. If a system has already shipped to you, we will arrange pickup. [TBD: any restocking or return-shipping charges, which must be disclosed before purchase.]

3. After installation

After installation and your sign-off, systems are covered by the Warranty rather than returnable. If you are not satisfied, contact us and we will work with you. [TBD: any post-install satisfaction or de-installation policy.]

4. Replacement filters and parts

Unopened filters and parts may be returned within 30 days of delivery for a refund of the product price. Opened or installed filters cannot be returned unless defective. [TBD: confirm return window.]

5. Subscriptions

See the Subscription & Auto-Renewal Terms for cancelling filter subscriptions.

6. Financed purchases

If you cancel a financed purchase, we will notify the lender; the lender handles the loan cancellation under its agreement with you.

7. How refunds are paid

Refunds go back to the original payment method through Stripe. Your bank may take several business days to post them.

8. Contact

Email support@purwtr.com, write to [TBD: legal entity name], [TBD: registered business mailing address], or call [TBD: customer service phone].